You may have had excellent recommendations from a friend or relative about a particular nanny. That nanny may have worked (or still works) with us
or another agency. You decide to book her directly.
But what happens when she becomes ill or is suddenly required to attend a ceremony or family matters? She will send her sister or a friend to replace her.
Surprise! Happens all the time, we know. We don't allow that and you shouldn't either. If anything goes wrong nobody takes responsibility.
And what do you do when she doesn't show up? Or whwn it doesn't work out with that nanny, because your kids don't take to her or she performs below your expectations or otherwise? Whom do you complain to? Who will send a replacement? If you cancel will you get any of your deposit back?
We keep all the ID and contact details of our nannies. If something goes wrong you will get all the assistance to resolve the matter.
Complaints and replacement requests are professionally handled. In case of cancellation we make up the final invoice and hours and sessions of service you have paid for but have not been delivered will be refunded.
No. We only need to know for what period (start and end
dates) and approximately how many hours and sessions you
want to make use of our services to give you a quotation and
schedule the nannies you need.